Accessibility needs

Tools you may find useful to access our services

To help us tailor your banking to your needs, you can let us know if you have any specific requirements. We’ll then add a discrete and confidential note to your account, so we’ll know about this whenever you want to speak to us.

Our indicators include

Dexterity

Reading, or understanding words or numbers

Hearing

Hearing – lip reader

Hearing – sign language

Mobility

Memory

Speech

Speech and hearing

Speech – synthetic voice

Visual – audio letters

Visual – large-print letters

Visual – Braille

We’ll never use this information for any reason other than to improve our service and tell you about new services that you might find useful.

Just let us know if you feel that any of these categories reflect your requirements and we’ll take care of the rest. You can also ask us to remove this information at any time
You can ask us for communications we send you to be in Braille or large print – like account statements or letters

You can request your account information and communications in an alternative format by calling us on 0800 15 22 888
If you have a Textphone (also known as a Minicom) or computer with the appropriate software, you can use our Relay UK service that’s replaced Text Relay or Next Generation Text (NGT), to access a wide range of our services. This can assist if you’re deaf or have any difficulty with hearing or speech.

Just dial 180012 from your Textphone or computer and then enter the phone number you want to reach. An operator will join in the call and read your written request to us.

The operators are bound by confidentiality and are acting on your behalf, so you can share the secure details needed for identification and verification questions.

Accessibility needs

Other ways we can help you

Important information

Accessibility needs

Other ways we can help you

Changing your settings

Important information