Managing your personal loan account

Managing your
loan account

Thank you for choosing a Barclays Partner Finance loan. We’re committed to delivering excellent customer service, with every member of our team working together to give you the best experience possible.


You can service your loan account 24 hours a day by calling 0800 15 22 888* and following the automated instructions to:

  • make a payment
  • obtain a balance or settlement figure
  • obtain a statement of account
  • request a paid in full letter
Alternatively, you can email our Customer Service Team . You’ll need your 16-digit Barclays Partner Finance agreement number ready.

About your account

You will automatically receive a statement on an annual basis from the date your loan account became active.
 
If you require a statement in the interim period, you can obtain an up to date statement through our automated system 24 hours a day.  Just call 0800 15 22 888*.
 
Please ensure you have your 16 digit Barclays Partner Finance agreement number as this will be required to access your loan account information.

If you’d like us to discuss your account details with a third party, please complete and sign a  Disclosure of Authority  form and email it to Operations.Support@barclayscorp.com or return it by post to: Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP

Updating your personal details

Please email a copy of your marriage certification, decree absolute or deed poll notice to Operations.Support@barclayscorp.com. Please include your 16-digit Barclays Partner Finance agreement number in your email.

To inform us of a change of address, please contact our Customer Services Team on 0800 15 22 888*.

For full details of how we use the information we collect from you, please read the Privacy Policy published on this site.

Making payments

Your payments will usually begin one month after your agreement start date – depending on the type of loan that you have agreed to. Details can be found on your credit agreement or in the welcome letter we send when your account is opened.

Our text message service provides all customers with a first payment reminder five days before their payment is due.

We request that all our customers pay us by direct debit.
You can change your payment date by contacting our Customer Service Team on 0800 15 22 888*.

Payment dates can only be changed once in a 12 month period. Your preferred payment date must be in the same calendar month.
If you would like to set up, amend or reinstate a direct debit to make payments on your account, please complete the Direct Debit Mandate , before emailing it to: Operations.Support@barclayscorp.com, or return it by post to: Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP. 
You can make additional payments to your credit agreement in any of the following ways:

Standing order

You can set up a standing order to run alongside your direct debit.
For customers in the UK:
Account number: 70185604
Sort code: 20-19-90
 
For customers in the Republic of Ireland:
S/C: 99-02-12
Acc No: 42519201
International Payments – EURO
Account Name: Clydesdale Financial Services Limited
IBAN: IE47BARC99021242519201
Swift: BARCIE2D

Please use your 16-digit Barclays Partner Finance agreement number as the reference of your payment to make sure your payment reaches your account.


Debit or credit card

Additional payments can be made by credit or debit through over the telephone 24 hours a day through our automated service. Please dial 0800 15 22 888* and follow the instructions.

Please note that a 1.5% fee will be applied to all payments made by credit card.  We do not accept Barclaycard or American Express credit cards.


Cheque

Additional payments can be made by cheque.  Please make cheques payable to ‘Barclays Partner Finance’, ensuring that you write your 16-digit Barclays Partner Finance agreement number on the reverse, before posting to: Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP


Paying in slip

Alternatively, you can make additional payments over the counter at any UK bank.  Please contact our Customer Service Team on 0800 15 22 888* to obtain a paying in slip.

Please use your 16 digit Barclays Partner Finance agreement number as the reference of your payment to make sure your payment reaches your account

Please note: debit and credit card payments take one working day. Deposits into our account in a Barclays branch take two working days. Bank transfers (BACS payments and standing orders) take 3-5 working days and cheques 5-10 working days. Please allow enough time for your payment to reach us.
No, we do not offer repayment holidays.
Please telephone 0800 15 22 888* to request a settlement figure 24 hours a day through our automated service.

You can settle your account in the following ways:

Standing order

You can set up a standing order to run alongside your direct debit.

For customers in the UK:
Account number: 70185604
Sort code: 20-19-90

For customers in the Republic of Ireland:
S/C: 99-02-12
Acc No: 42519201
International Payments – EURO
Account Name: Clydesdale Financial Services Limited
IBAN: IE47BARC99021242519201
Swift: BARCIE2D
 
Please use your 16-digit Barclays Partner Finance agreement number as the reference of your payment to make sure your payment reaches your account.

Debit or credit card

Additional payments can be made by credit or debit over the telephone 24 hours a day through our automated service. Please dial 0800 15 22 888* and follow the instructions.

Please note that a 1.5% fee will be applied to all payments made by credit card.  We do not accept Barclaycard or American Express credit cards.


Cheque

Additional payments can be made by cheque.  Please make cheques payable to ‘Barclays Partner Finance’, ensuring that you write your 16-digit Barclays Partner Finance agreement number on the reverse, before posting to: Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP

Paying in slip

Alternatively, you can make additional payments over the counter at any UK bank.  Please contact our Customer Service Team on 0800 15 22 888* to obtain a paying in slip.

Please use your 16 digit Barclays Partner Finance agreement number as the reference of your payment to make sure your payment reaches your account

Please note: debit and credit card payments take one working day. Deposits into our account in a Barclays branch take two working days. Bank transfers (BACS payments and standing orders) take 3-5 working days and cheques 5-10 working days. Please allow enough time for your payment to reach us.
If you’ve made an overpayment, please contact our Customer Service Team on 0800 15 22 888*.

About motor loans

If you’d like to take your vehicle abroad, please contact our Customer Service Team on 0800 15 22 888*.
No, the registered keeper and insurance policyholder must match the name on the credit agreement.
If you decide to sell your vehicle, please contact our Customer Service Team on 0800 15 22 888* to obtain a settlement figure.
Any excess mileage charges will be applied and payable when the vehicle is returned as laid out on your Personal Contact Purchase (PCP) credit agreement.  The pence per mile rate is clearly shown on your credit agreement.

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*Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.
**International calls will be charged at a higher rate – please check with your telecoms provider.