If you are not happy with our response, or it’s unclear, please contact our Customer Service Team on 0800 15 22 888*, where they will be able to answer any questions.
If your complaint is still unresolved, you can ask for a review from the Financial Ombudsman Service, an independent service that will look into your complaint and make adjudication on our response.
You can contact them:
The Financial Ombudsman Service
0800 023 4567 or 0300 123 9123
If we have not been able to resolve your complaint to your satisfaction AND you have bought our products or services online:
The European Commission has set up a service to help customers who have a complaint about goods or services bought online from traders established in the European Union.
If you have a complaint and have not been able to get it resolved to your satisfaction, you can submit your complaint online through the online dispute resolution (ODR) platform. The platform will then send your complaint to the Financial Ombudsman Service for an independent review.
You can access the ODR platform here at http://ec.europa.eu/odr
As a Barclays Partner Finance customer, you may use this service if you are still resident in the EU and you entered into your agreement with us online. You will need the following information to use this service:
- Our name: Clydesdale Financial Services Limited, trading as Barclays Partner Finance
- Our email: ODRComplaints@barclaycard.co.uk
- Our web address: www.barclayspartnerfinance.com/important-information
- Our address: PO Box 2501, Cardiff CF23 0FP
Kindly note that the above email address is a not a secure way to communicate and customers should refrain from sharing any personal and/or sensitive information on this email address. Barclaycard is not liable for any security risks arising out of information sent to this email address.
The above email address is solely for the purpose of including it on ODR form and for ODR platform to communicate with us. Emails received only from intended senders are actioned. Any other emails such as complaints, feedback, recommendations will not be actioned.