Barclays

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Privacy Policy

In this Policy "we", "us" and "our" means Barclays Partner Finance, a trading name of Clydesdale Services Limited and wholly-owned subsidiary of Barclays Bank PLC. Registered No 2901725. Registered office: 1 Churchill Place, London E4 5HP. Trading address: Barclays Partner Finance, PO Box 2501, Cardiff CF23 0FP

"You" means the individual who is providing information.

How do we collect information about you?

We collect personal and financial information, which we obtain from you or from any third parties when you apply for an account or any other product or service or which you or they give us from time to time.

How will we use the information we collect about you?

We (Barclays Partner Finance) will store and process your information on the Barclays Group computers and in any other way. By “your information” we mean personal and financial information we (a) obtain from you or from third parties such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisation when you apply for an account or any other product or service of which you or they give to us at any other time or (b) learn from the way you use and manage your account(s), from the transactions you make such as the date, amount, currency and the name and type of supplier (eg supermarket services, medical services, retail services) and from the payments which are made to your account.

We and other companies in the Barclays Group will use your information to manage your account(s), give you statements and provide our services, for assessments and analysis (including credit and/ or behaviour scoring market and product analysis), and to develop and improve our services to you and other customers and protect our interests.

We and other members of the Barclays Group may send you information about alternative products (including those of other companies) which may be of interest to you. We may pass your details to other selected businesses for them to send you information about their products and services. We will use your information in this way whether your application is successful or not. This information may be presented to you my mail, e-mail or telephone (including sending text messages). Please write to us at Barclays Partner Finance. PO Box 2501, Cardiff, CF23 0FP, if you do not wish to be told about these products and services. This right may be exercised at any time. You can ask us for a copy of the information we keep about you. A fee will be charged for this service.

You agree that calls between us may be recorded and/or monitored.

We use credit reference agencies and fraud prevention agencies to

  • make enquiries when you ask for any lending products, or to assist us in managing your account, for example if we wish to consider changing your credit limit, or offering you other products, now or in the future.

  • share information

    • about you and how you manage your accounts,

    • if you give us false or inaccurate information or we suspect fraud.

Credit reference agencies keep a record of our enquiries and may record, use and give out information we give them to other lenders, insurers and other organisations. If false or inaccurate information is provided or fraud is suspected, details will be passed to fraud prevention and credit reference agencies. Law enforcement agencies may also access and use this information. We and other organisations may also access and use this information to prevent and detect fraud, crime and money laundering and other crimes. Examples of circumstances when we would share your information or information relating to your partner or other members of your household include checking details on applications for credit and credit related or other facilities, managing credit and credit related accounts and facilities, recovering debt, checking details on proposals and claims for all types of insurance, checking details of job applications and employees.

Please telephone us on freephone 0800 015 3506 if you want to have details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.

The information recorded by fraud prevention agencies may be accessed and used by organisations in the UK and in other countries. Information held about you by the credit reference agencies may already be linked to records relating to one or more of your partners where a financial ‘association’ has been created. Any enquiry we make at a credit reference agency may be assessed with reference to any ‘associated’ records.

We may give information about you and how you manage your account to the following:

  • People who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential.

  • Anyone to whom we transfer or may transfer our rights and duties under this agreement for them and their group companies to use in the same way as described in this section, including for types of marketing referred to and methods of contact

  • We may also give out information about you if we have a duty to do so or if the law allows us to do so.

Otherwise we will keep the information about you confidential.

In order to make some payments the details of the payment (including information relating to those involved in the payment) may be sent abroad, where it could be accessible by overseas regulators and authorities in connection with their legitimate duties e.g. the prevention of crime).

If we transfer your information to a service provider or agent in another country, we will make sure that the service provider or agent agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.

How long will we keep your personal information on file?

We will not keep your information for longer than is necessary and will take steps to ensure that it is kept up to date. You have a right under the Data Protection Act 1998 to ask what information we hold about you. You can do this by writing to us at The Data Protection Officer, Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP.

Security

Please remember that Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorised access by a third party or the corruption of data sent to us.

Customer Feedback and Complaints

If you have any questions or comments about privacy issues, or have a complaint about how we are using your personal data, please contact our customer services department on 0844 811 9000.

Please note calls may be recorded or monitored for training purposes.