Contact us

If you’ve got a question about any of our products or your account,
we’re always happy to help. You can send us an email or call us –
just use the contact details below.


Call us on: 0844 811 7777*

9am - 8pm Monday to Friday
10am - 6pm Saturday
Our specialist team can help you with:
  • Processing a new application
  • Amending an existing application
  • Checking the status of an application
  • Requesting a password reset
  • Making a payout enquiry
  • Speaking to an underwriter
  • Appealing a decision
  • Sales support enquiries

Call us on: 0800 15 22 888*

From abroad: 0044 123 668 1763*

To make payments, find out your balance or get a settlement figure, our automated phone line is open 24 hours a day.

For anything else, our opening hours are:

9am - 6pm Monday to Friday
9am - 5pm Saturday
Alternatively, email us or write to us at Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP.

*Calls to 0844 numbers will cost no more than 7p per minute plus your phone company’s access charge (international calls will be charged at a higher rate). Please check with your telecoms provider.
Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. Please check with your service provider. 
International calls will be charged at a higher rate. Please check with your telecoms provider.
Calls may be monitored or recorded in order to maintain high levels of security and quality of service.