Information you should know
Terms & Conditions
Please read the following terms and conditions carefully.
References to “you” or “your” are references to any person accessing this web-site (“Site”).
References to “we”, ”us” or “our” are references to Barclays Partner Finance.
References to “Barclays Group” are references to us, our parent company and any companies we or our parent company totally or partly own at any time.
Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited, a member of the Barclays Group. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 311753). Registered in England. Registered No: 2901725. Registered Office: 1 Churchill Place, London E14 5HP
Trading Address: Barclays Partner Finance, PO Box 2501, Cardiff CF23 0FP.
Barclays Partner Finance subscribes to the Lending Code which is monitored and enforced by the Finance and Leasing Association. Further details can be found at http://www.fla.org.uk
Clydesdale Financial Services Limited is registered and complies with the Data Protection Act 1998.
Equality Act : We are aware of the important responsibilities created by the Equality Act and we take reasonable steps to ensure that the systems and technology we use is fully compliant.
These terms and conditions govern your use of this Site and by accessing this Site you agree to be bound by them.
Please note that if you are an existing Barclays customer, these terms will apply in addition to those contained in your Customer Agreement, an additional copy of which can be obtained from your local branch. All Barclays products and services are also subject to separate terms and conditions which govern their use.
We reserve the right to change these terms and conditions at any time without notice by updating this posting and your continued access to or use of this Site will constitute your acceptance of any such changes.
We may in our sole discretion terminate your access to or use of this Site for any reason, including without limitation where we believe that you have not acted in accordance with the terms and conditions of this Site.
This Site is designed to be accessed from its homepage. Accessing a specific page within the Site via a hypertext link may mean that you do not see important information about the Site, the conditions for its use and Barclays PLC Group.
Copyright, all rights reserved
The entire design and content of this Site is subject to copyright. The Barclays eagle logo and Barclays name are registered trademarks. All rights are reserved and the information held is for your personal use only. You may not download (all or in part), transmit or modify the Site without our prior permission. However, you may print out part or all of the Site for your own personal use.
Third Party Products & Services
Where we provide hypertext links to third party internet web-sites, such links are not an endorsement by us of any products or services in such web-sites. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such web-sites or for any loss or damage, however arising, suffered as a result of their use. We have not verified the truth or accuracy of any content of such web-sites.
This Site may also contain some material provided by third parties and we accept no responsibility or liability for the accuracy of such material.
No third party is permitted to link any other web-site to this Site without obtaining our prior written consent.
Solicitation / Offer
Nothing on this Site should be construed as a solicitation or offer, or recommendation, to acquire or dispose of any investment or to engage in any other transaction, or to provide any investment advice or service.
Although we have taken all reasonable care to ensure that the information provided on this Site is accurate, we give no warranties of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information.
Opinions and any other contents on this Site are provided by us for personal use and informational purposes only and are subject to change without notice. We accept no liability for any opinions expressed which are deemed to be the opinion of the author and do not necessarily reflect our opinions.
Nothing contained on the Site constitutes investment, legal, tax or other advice and is not to be relied on in making an investment or other decision. You should obtain relevant and specific professional advice before making any investment decision.
To the maximum extent permitted by law, we will accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses arising out of, or in connection with the access of, use of, performance of, browsing in or linking to other sites from this Site.
We reserve the right to modify, suspend or discontinue, temporarily or permanently, the Site or any part of if, with or without notice, at any time. You agree that we shall not be liable to you or any third party for any such modification, suspension or discontinuance of the Site.
English law governs these terms and conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Site and these terms and conditions.
This Site is designed for use in the UK and is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this Site or such distribution or use would be contrary to local law or regulation.
If you choose to access information on this Site, it is your responsibility to comply with the applicable local, national or international laws and any use of this Site outside the UK is entirely at your own risk. For guidance relating to your specific situation, please contact your legal advisor.
The products and services represented within this Site are intended for UK customers only.
If you have any questions or comments about this Site, these terms and conditions or this privacy statement, please contact us by sending a letter to our registered office; Barclays Partner Finance, 1 Churchill Place, London E14 5HP.
General Conditions of Credit
Loans and Credit facilities are only available to persons who are UK residents over 18 and are granted subject to credit checks, conditions and applications meeting Barclays Partner Finance’s lending policy. The approval of your application depends on financial circumstances and borrowing history, so do the terms you may be offered. If you in the course of your business propose a customer who is accepted for credit facilities to be granted through us, that customer will be required to sign a full legal agreement complying with the Consumer Credit Act 1974.
Compliance with the Finance and Leasing Association Code
Barclays Partner Finance is a member of the Finance and Leasing Association (FLA) and are committed to the FLA Code of Practice which sets out the guiding principles of our dealings with customers.
You can obtain a free copy of the FLA code of practice on request or alternatively you can visit the web-site http://www.fla.org.uk where a copy of the code can be read or downloaded http://www.fla.org.uk/consumer-information/lending-code.
Financial Ombudsman Service
For details, please contact:
The Financial Ombudsman Service,
London E14 9SR
Telephone: 0845 080 1800
If we have not been able to resolve your complaint to your satisfaction AND you have bought our products or services online
The European Commission has set up a service to help customers who have a complaint about goods or services bought online from traders established in the European Union. If you have a complaint and have not been able to get it resolved to your satisfaction, you can submit your complaint online through the online dispute resolution (ODR) platform. The platform will then send your complaint to the Financial Ombudsman Service for an independent review. You can access the ODR platform here at http://ec.europa.eu/odr
As a Barclays Partner Finance customer, you may use this service if you are still resident in the EU and you entered into your agreement with us online. You will need the following information to use this service:
- Our Name: Clydesdale Financial Services Limited, trading as Barclays Partner Finance
- Our Email: ODRComplaints@barclaycard.co.uk - please note we cannot process any enquiries relating to coronavirus through this email address.
- Our Website address: www.barclayspartnerfinance.com/important-information
- Our Geographic Address: PO Box 2501, Cardiff CF23 0FP
Kindly note that the above email address is a not a secure way to communicate and customers should refrain from sharing any personal and/or sensitive information on this email address. Barclaycard is not liable for any security risks arising out of information sent to this email address.
The above email address is solely for the purpose of including it on ODR form and for ODR platform to communicate with us. Emails received only from intended senders are actioned. Any other emails such as complaints, feedback, recommendations will not be actioned.
Barclays Partner Finance is committed to delivering excellent customer satisfaction. We consider complaints to be a valuable source of feedback and use them to help improve our products and processes, which ultimately leads to improved customer service and lower complaint figures. As Barclays Partner Finance is part of Barclays Group, our performance on complaints has been published at www.barclays.com/complaints