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Questions and answers

Coronavirus and bereavement

We’re here to help

We understand this is an especially difficult time for you and your family. Please be reassured that we’re here to support you every step of the way.

A note about calling us

While the coronavirus situation continues the information below might answer any questions you have. We appreciate you might still want to speak to someone, so please bear with us when you call and we’ll answer as soon as possible.

How can I let you know that someone has passed away? 

There are a few ways you can let us know that someone has passed away without having to visit a branch.

Which documents will I need and how can I send them to you?

Documents you’ll need to provide

Death certificate

Proof of your identify

Signed closure form [PDF, 182KB]

Grant of Probate (we’ll let you know if you need to provide this)

Sending documents by post

You can post any of the above documents to us at the address below. 

Please include the 16 digit account number on each page, 

BPF Bereavement Team, PO BOX 2501, Cardiff CF23 0FP

Phone

Call us on 0800 152 2888 to speak to a dedicated advisor from our Customer Services Team.

Death Notification Service

The free Death Notification Service lets you tell a number of banks and building societies at the same time about someone’s death.

What happens after I let you know that someone has passed away?

Once we receive your notification, we’ll stop money from leaving and entering the associated sole accounts to secure them. We’ll then write to you confirming what happens next and which documents we need to close the accounts. If you’ve already uploaded the documents, you won’t need to provide them again. 

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Bereavement

How we can help and support you

Dealing with the financial affairs of someone close to you when you’re grieving is never easy. We hope our guide will help you through this difficult time.