If you’ve got a question about any of our products or your account,
we’re always happy to help. Just use the contact details below to get in touch.
If you require any of the following, please make a request through our online form and we will send them to you in the post within 7-10 days
- Request a settlement figure
- Check my balance
- Document request (statement/ paid in full statement/ copy of my original loan document)
If you would like to make a payment, or would like to update your Direct Debit details please review the details within our ‘Making Payments’ FAQ.
If you would like to set up, amend or reinstate your Direct Debit, please use our online form. Alternatively you can discuss with one of our colleagues or post your instruction to us – read more on our FAQ page.
If you are struggling to make your contractual monthly payments, we're here to support. Please contact Barclays Financial Assistance on 0800 161 5218 between the hours of 8am and 8pm Mon to Fri and 9am til 3pm on Saturdays, or visit our money worries page.
If you have any another enquiry, please call us:
Customers call us on: 0800 15 22 888 *
From abroad: 0044 123 668 1763 *
If you find our information difficult to understand, we can support you to understand the information that is being provided. Our staff are able to assist all customers, including those who have mental or physical conditions or learning disabilities. If you would like to talk to someone, you can call 0800 6343919 Mon-Sat 9am to 8pm, Sun 10am to 6pm. We are closed on Public and Bank Holidays. To make payments, find out your balance or get a settlement figure, our automated phone line is open 24 hours a day.
For anything else, our opening hours are:
9am - 6pm Monday to Friday
9am - 5pm Saturday
*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. International calls will be charged at a higher rate. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.
Call us on: 0800 634 3914 *
9am - 8pm Monday to Friday
10am - 6pm Saturday
Business partners may also contact us via the following enquiry form.
Please note: If you are a customer who has taken finance with us we will not be able to process any enquiries through our business partner form.
Existing business clients can also email us using the following form
If you're not an existing client but would like to discuss your business requirements and find out how Barclays Partner Finance could support you, contact us today through our callback form.