Customer enquiries via telephone only
Call us on: 0800 15 22 888*
From abroad: 0044 123 668 1763*
To make payments, find out your balance or get a settlement figure, our automated phone line is open 24 hours a day.
For anything else, our opening hours are:
9am - 6pm Monday to Friday
9am - 5pm Saturday
*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. International calls will be charged at a higher rate. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.