If you would like to make a payment, or would like to update your Direct Debit details please review the details within our ‘Making Payments’ FAQ.
If you would like to set up, amend or reinstate your Direct Debit, call us to discuss with one of our colleagues or post your instruction to us – read more on our FAQ page.
If you have another enquiry, please call us:
Customers call us on: 0800 15 22 888 *
From abroad: 0044 123 668 1763 *
If you find our information difficult to understand, we can support. Our Staff are able to assist all customers, including those who have mental or physical conditions or learning disabilities. If you need support with an application, please call 0800 6343919 our team can support you Mon-Sat 9am to 8pm, Sun 10am to 6pm. To make payments, find out a your balance or automated service is available 24 Hours a day to make payments, find out your balance or get a settlement figure.
For anything else, our opening hours are:
9am - 6pm Monday to Saturday
*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. International calls will be charged at a higher rate. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.
Money worries
If you are struggling to maintain your contractual monthly payments we are here to help. For loans relating to a Car or Caravan please call on 080063438960 for any loan relating to another purchase please call us on 08001615260. For more information please visit our money worries page.