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Contact

If you’ve got a question about any of our products or your account,
we’re always happy to help. Just use the contact details below to get in touch.

Coronavirus update

We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak.  This is having a big impact on our call wait times – we’re truly sorry about this.

We're here to help. We know you might be worried about the impact of coronavirus on your life and finances. To reassure you, we are fully committed to giving you the support that you need.

We are developing a plan of how we can best assist those who are most in need. If you have been impacted by coronavirus and are concerned about payment of your loan, we'd ask you to check the information on our dedicated coronavirus page, and only call us using the numbers on our contact page if you have an immediate financial problem that can't wait.

Thanks for your patience and understanding.

  • If you require any of the following, please make a request through our online form 

    • Request a settlement figure
    • Check my balance
    • Document request (statement/ paid in full statement/ copy of my original loan document) 

    If you would like to make a payment, or would like to update your Direct Debit details please review the details within our ‘Making Payments’ FAQ

    If you require a payment holiday, please use our payment holiday form

     

    If you have any another enquiry, please call us:

    Customers (accepted) call us on: 0800 15 22 888*
    Customers (not yet accepted) call us on: 0800 634 3914*

    Please use this number if you are awaiting a decision, have been declined or would like to discuss your right to withdraw.

    From abroad: 0044 123 668 1763*

    If you find our information difficult to understand, we can support you to understand the information that is being provided. Our staff are able to assist all customers, including those who have mental or physical conditions or learning disabilities. If you would like to talk to someone, you can call 0800 6343919 Mon-Sat 9am to 8pm, Sun 10am to 6pm. We are closed on Public and Bank Holidays. To make payments, find out your balance or get a settlement figure, our automated phone line is open 24 hours a day.

    For anything else, our opening hours are:

    9am - 6pm Monday to Friday
    9am - 5pm Saturday

    *Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. International calls will be charged at a higher rate. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.

  • Call us on: 0800 634 3914*

    9am - 8pm Monday to Friday

    10am - 6pm Saturday

     

    Business partners may also contact us via the following enquiry form.

     

    Please note: If you are a customer who has taken finance with us we will not be able to process any enquiries through our business partner form.

     

    Business partner enquiry form