Trying to get through to us?
We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak. This is having a big impact on our call wait times – we’re truly sorry about this.
We are developing a plan of how we can best assist those who are most in need. If you have been impacted by coronavirus and are concerned about payment of your loan, we'd ask you to check the information on our dedicated coronavirus page, and only call us using the numbers on our contact page if you have an immediate financial problem that can't wait.
If you require any of the following, please make a request through our online form
- Request a settlement figure
- Check my balance
- Document request (statement/ paid in full statement/ copy of my original loan document)
Thanks for your patience and understanding.