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your loan explained

Frequently asked questions – Servicing your loan

To help you manage your finance some of our frequently asked questions are detailed on this page.

Details about the specific features of the finance you’ve taken out with us can be found in the welcome documents you received when we set up your account.

If your query relates to products with Apple or Amazon, then we have dedicated support pages below.

Instalments for Amazon

A credit account you can use again and again to spread the cost of shopping at amazon.co.uk

Other frequently asked questions

Eligibility & application

Understanding my finance

Understanding my agreement

Making changes to my agreement

Making payments

Ending my finance early

Faulty goods / services

I have a complaint

Accessing my data

Car or caravan loan

At the end of my motor agreement

Victim of fraud

Bereavement support

Third party access

Money worries

Disability, wellbeing & challenging times

Call us

Customer Services

Lines are open:

Opening hours are Monday to Saturday 09:00 – 18:00.

0800 15 22 888 *

0044 123 668 1763 from overseas**

Financial Assistance

Lines are open:

Our opening hours are Monday to Friday 09:00 – 17:00 and Saturday 09:00 – 13:00.

0800 16 15 260 * (landline) / 0333 202 7894 (mobile)

 

*Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.
**International calls will be charged at a higher rate – please check with your telecoms provider.