your loan explained

FAQs - Your Loan Explained

You’ll find some useful information to help you understand your personal loan here. Details about the specific features of the loan you’ve taken out with us can be found in the welcome documents you received when we set up your account.

If you would like to check your current balance or request a settlement figure or you need a copy of another document, you can request these to be sent out in the post through our online form. Full details can be found on our contact page.

Click the links below for more detailed information on loans for:

Frequently asked questions

Before you buy

Making an application

Understanding your finance

New agreement

Changing your finance

Making payments

About your car or caravan loan

If you have money worries

At the end of your motor finance

Ending your finance early

If your goods / services purchased are faulty

If you have a complaint

Call us

Customer Services

Lines are open:

Opening hours are Monday to Saturday 09:00 – 18:00.

0800 15 22 888 *

0044 123 668 1763 from overseas**

Financial Assistance

Lines are open:

Our opening hours are Monday to Friday 09:00 – 17:00 and Saturday 09:00 – 13:00.

0800 16 15 260 * (landline) / 0333 202 7894 (mobile)


*Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.
**International calls will be charged at a higher rate – please check with your telecoms provider.