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news and insights

News and insight

Connecting you to the latest insights and trends

Latest insights

INSIGHTS

Giving your customers options with interest-free credit

Price rises in fuel, groceries, transport and energy are pushing consumers to reassess their budgets and evaluate what essential purchases are. Some could be questioning how they might pay for necessity purchases. Using finance options to pay for these large necessity purchases could be a way to spread the cost in a manageable way. Find out more.

CLIENT STORIES

Helping HomeServe heat up Britain

With over 25 years’ experience in heating Britain’s homes, HomeServe certainly know how to keep their customers warm. But they understand that keeping warm can sometimes be costly. That’s why they joined forces with us to offer their customers more affordable payment options.

INSIGHTS

The 'cost of living crisis'

There’s no denying that financially, times are tough for many people in the UK. With virtually every news bulletin talking about rising energy prices, increasing inflation, and supply chain bottlenecks, it’s only to be expected that consumers’ spending habits have changed – and will continue to do so. Find out more about these changes.

INSIGHTS

Getting to know Barclays Partner Finance CEO Antony Stephen

Antony Stephen, CEO at Barclays Partner Finance talks about his career, joining BPF and his vision for the future. Antony’s focus is on scaling the point-of-sale (POS) finance business in the UK and providing senior leadership to Barclays’ next-generation commerce platform. Find out more.

INSIGHTS

Retail parks – the new High Street?

Take a walk down any High Street in the UK and you’ll soon see how people’s shopping behaviours have changed. Sadly, many big names and high street favourites have disappeared from towns and cities during the pandemic, but some have moved to out-of-town retails parks. Find out more.

INSIGHTS

Retail in a post lockdown world

The pandemic has changed the way we all buy and sell things. With the High Street temporarily closed, there was a speedy mass migration to online purchasing. As things are opening up again, there are strong indications that consumers are returning to retail – though with some caution and concerns.

INSIGHTS

The future of ‘Buy Now, Pay Later’

The ability for consumers to ‘Buy Now, Pay Later’ (BNPL) has been a hot topic in the world of finance for a few years now – and has received criticism from some quarters. For some consumers, BNPL can be a convenient way of spreading the cost of their shopping, but there are concerns whether people are spending more than they can afford and adding to existing debts, which they might already be struggling to manage. Read more.

INSIGHTS

How the pandemic is ringing the changes for the jewellery industry

The retail market has evolved over the past few years. In our latest report we look at how the jewellery market has been affected specifically by the effects of the pandemic and how it’s adapted to survive and continue growing. Read the full report here.

INSIGHTS

Giving your customer more confidence and control

Sign Anywhere provides your customers with a straightforward experience that could help make their purchase decision much easier.

INSIGHTS

Has shopping changed forever?

Needing little introduction, the pandemic has changed nearly every aspect of our daily lives. Consumer spending is no exception. While lockdown measures and travel restrictions have placed limits on what we can spend our money on, we are seeing some new trends emerging. Take a look to find out more.

INSIGHTS

The omnichannel shopping experience – what does that mean for you and your customers?

Over the past few years, high street shops have had to close temporarily due to the pandemic so many retailers had to rethink and pivot their business models. That contributed to a change in consumer attitudes towards spending. As consumer expectations and attitudes evolve, should the shift towards omnichannel experience be front of mind for growing businesses?

INSIGHTS

Encouraging your customers to spend smart

As a business, you want your customers to spend well. But that doesn’t necessarily mean spending more often. No – we’re talking about spending smart. As the way customers shop continues to evolve, attracting new ones while retaining those you already have could be a real challenge. Offering retail finance as a payment option could be a great way to help grow your business. Find out more.

INSIGHTS

Building a sustainable future for customers and retail

Ensuring new loans are affordable for the customer remains a key focus for the Financial Conduct Authority (FCA), so it’s vital that we continue to act in the most responsible way possible. Find out what this means for you. 

INSIGHTS

How are consumers feeling in the post-vaccine landscape?

Following one of the most challenging years ever faced by the sector, at last retail is showing some signs of recovery. Our latest research explores how attitudes to consumer spending have changed over the past year and how retailers can “immunise” themselves against future setbacks.

INSIGHTS

Staying supportive during a global pandemic

The pandemic has changed life for us all. And for businesses, it’s meant they’ve had to change the way they work – possibly for ever. Richard Brassey, Head of Business Partnerships at Barclays Partner Finance, talks about what effects the pandemic has had on the retail landscape, and the way the business supports its partners. Find out more.

INSIGHTS

Generation subscription: An increasing trend

Subscription-based payment models appear to be changing the way people shop and how businesses operate today. But what does our love of rolling subscriptions tell us – and how can you use this information to benefit your customers?

INSIGHTS

A world without cash?

Richard Brassey, Head of Business Partnerships, Barclays Partner Finance, and Marc Pettican, President, Barclays Payments, give their thoughts on the direction retail payments are headed and how close we really are to being a cashless society.

INSIGHTS

Keeping up with an ever-evolving retail landscape

Joshua Fabian-Miller, Product and Proposition Director at Barclays Partner Finance explains how the financial sector is evolving, and how he stays at the front foot of regulatory and market changes.

INSIGHTS

How positive friction can make a positive difference for you and your customers

We understand that to deliver a great customer experience we need to meet two main objectives a straightforward, simple and speedy application process; and an application that gives the customer chances to stop, reflect and make informed financial decisions. Find out more.

INSIGHTS

The role of positive friction in a great customer journey

In our latest report we look at how we’ve reduced customer frustration while embracing positive friction moments in our customer journeys. Find out more about how we’ve achieved this balance for our partners.

INSIGHTS

A little reassurance could make all the difference

Our Eligibility Checker tool is designed to help customers quickly understand if they are likely to be accepted for finance and, in some cases, how much they are likely to be able to borrow overall. This personal snapshot of their loan could be the difference between a converted sale and an abandoned basket.

INSIGHTS

The future of retail payments

Joshua Fabian Miller, Product & Proposition Director and Richard Brassey, Head of Business Partnerships, give their thoughts on key consumer trends and how the retail landscape has evolved, as well as taking an in-depth look at this year’s regulatory review and the impact it has had on the retail market. 

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