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Barclays Partner Finance

Coronavirus help and support

We're here to help. We know you might be worried about the impact of coronavirus on your life and finances. To reassure you, we are fully committed to giving you the support that you need.

Trying to get through to us?

We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak.  This is having a big impact on our call wait times – we’re truly sorry about this.


We are developing a plan of how we can best assist those who are most in need. If you have been impacted by coronavirus and are concerned about payment of your loan, we'd ask you to check the information on our dedicated coronavirus page, and only call us using the numbers on our contact page if you have an immediate financial problem that can't wait.

If you require any of the following, please make a request through our online form and we will send them to you in the post within 7-10 days

  • Request a settlement figure
  • Check my balance
  • Document request (statement/ paid in full statement/ copy of my original loan document) 

If you would like to set up, amend or reinstate your Direct Debit, please use our online form. Alternatively you can discuss with one of our colleagues or post your instruction to us – read more on our FAQ page.

Thanks for your patience and understanding.