Azure remediation information

Azure customers notice

From 2006 to 2018, Clydesdale Financial Services Ltd (CFSL), trading as Barclays Partner Finance (BPF), funded loans for timeshares sold via Azure.

Following a thorough review of the complaints we’d received about the Azure timeshare loans, it’s come to light that Azure didn’t consistently meet the standards we expect our credit brokers to provide to our customers when selling timeshares/loans or providing services to customers. We’re really sorry about this – and how long it’s taken to get to this point.

We’ve decided to refund all the payments and fees to customers who’ve expressed their dissatisfaction to us. We’ll also be writing to all remaining Azure customers to ask if they have any concerns with their loan or timeshare product so we can put it right. We’ll also explain how this issue may impact their timeshares and the options available to them.   

If you’ve been affected by this issue, you won’t need to do anything for the time being until you receive your letter. The sending of these letters, (excluding those already remediated) for customers who purchased their Azure timeshare with a loan from BPF, has already started and will continue over the coming months.  The remediation is being done in phases and completion of this work is dependent on receiving customer responses. 

Below is some information that could help you with any questions you may have.