Timeshare remediation information

Customer notice

From 2006 to 2018, Clydesdale Financial Services Ltd (CFSL), trading as Barclays Partner Finance (BPF), funded loans for timeshare purchase.

As part of our ongoing commitment to our customers we periodically undertake reviews and may request feedback on our products and sales processes from customers to ensure the standards we expect for our customers are met.  Having already carried out remediation activity for one of our retailers (Azure Services Ltd/Azure Resorts Ltd, we are now looking into some questions we have about the sales processes and loans arranged by other retailers in the timeshare sector.

We wrote to customers of Resort Properties/Silverpoint, Shakespeare Classic Lines and Graig Park and we are in the process of remediating those customers who responded  and told us they had been impacted by concerns relating to poor sales practices. We aim to complete this outreach by the middle of this year.

We also wrote to some customers of Las Vistas Marketing, Vista Promotions, Bishops Travel and Lion Resorts to understand more about their experience. Following a review of those responses, we have decided to conduct further remediation activity for those customers who have been impacted by poor sales practices, and this will take place during 2024 and into 2025. 

You may also have seen or heard news about the  Judicial Review that Barclays Partner Finance brought against the Financial Ombudsman Service in relation to a fractional timeshare product in 2023.  We welcomed the Court’s decision, as  a useful clarification of the relevant law and the way it should be applied to the unique circumstances of each complaint.  We are now working through the  fractional timeshare complaints we have received as quickly as possible, and have started contacting  impacted complainants and we expect this process to continue into Q1 2025.

We have put together some additional information that could help address any questions you may have. 

Silverpoint / Resort Properties, Shakespeare or Graig Park customers

Las Vistas Marketing, Vista Promotions, Bishops Travel and Lion Resorts customers

Q&A – General Questions