Azure remediation information

Azure customers notice

From 2006 to 2018, Clydesdale Financial Services Ltd (CFSL), trading as Barclays Partner Finance (BPF), funded loans for timeshares sold via Azure.

Following a thorough review of the complaints we’d received about the Azure timeshare loans, it’s come to light that Azure didn’t consistently meet the standards we expect our credit brokers to provide to our customers when selling timeshares/loans or providing services to customers. We’re really sorry about this – and how long it’s taken to get to this point.

We made the decision in 2022 to refund all the payments and fees to customers who’d expressed their dissatisfaction to us and that we would write to all remaining Azure customers to ask if they had any concerns with their loan or timeshare product so we could put it right – along with an explanation of how this issue may impact their timeshares and the options available to them.

As we’d already remediated customers with loans taken out between 1st April 2014 and 24th April 2016, the above only applied to customers outside of this period. 

If you’ve been affected by this issue, you should have received a letter from us in connection with this activity.  We have now completed the majority of the initial outreach to customers - completion of this work is dependent on receiving customer responses. 

Below is some information that could help you with any questions you may have.