Timeshare remediation information

Customer notice

From 2006 to 2018, Clydesdale Financial Services Ltd (CFSL), trading as Barclays Partner Finance (BPF), funded loans for timeshare purchase.

In 2022, following a review of the complaints we'd received, it came to light that one timeshare retailer, Azure Services Limited/Azure Resorts Limited, didn’t consistently meet the standards we expect of our credit brokers.  We made the decision to refund all payments and fees to customers who expressed dissatisfaction to us about their Azure purchase. 

If you were affected by this issue, you should have received a letter from us and we’re reaching the final stages of this remediation activity; having refunded the majority of customers who responded to us.

As part of our ongoing commitment to our customers we periodically undertake reviews and may request feedback on our products and sales processes from customers to ensure the standards we expect for our customers are met.  We are looking into some questions we have about the sales processes and loans arranged by other retailers in the timeshare sector, and we’ve decided to write out to some customers to understand more about their experience. If you receive a survey from us, please complete and return it if you can, as the more information we have the better able we will be to identify any issues.

You may also have seen or heard news about the recent Judicial Review that Barclays Partner Finance brought against the Financial Ombudsman Service in relation to a fractional timeshare product.  We welcome the Court’s decision, which we consider is a useful clarification of the relevant law and the way it should be applied to the unique circumstances of each complaint.  We are considering the judgment and how to address remaining fractional timeshare complaints and will contact impacted complainants as soon as we can.

We have put together some additional information that could help address any questions you may have. 


For Silverpoint, Graig Park, Shakespeare Classic Lines, Las Vistas Marketing, Vista Promotions, Bishops Travel and Lion Resorts customers