How we can help and support you

Dealing with the financial affairs of someone close to you when you’re grieving is never easy. We hope our guide will help you through this difficult time.

What to do when someone dies

We’re here to give you practical guidance and support you every step of the way.

1. First steps

From registering the death to dealing with the person’s financial affairs, we’ll support you at every step.

2. Letting us know

Choose how you prefer to let us know about someone’s death. We’ll explain what to do at each step.

3. Financial and emotional support

You’re not alone – we’ll guide you through the practicalities, and let you know about ways to get further help.

Contact us


You can call us on 0800 1522 888 (option 2) to speak directly to a dedicated adviser from our bereavement team.


You can write to us at

BPF Bereavement Team
PO Box 2501
Cardiff, CF23 0FP

Please add the 16 digit account number to any documents you send us.

Useful reading

Definition of terms

Check our glossary for an explanation of any legal terms you’re unfamiliar with.