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managing your loan account

Managing Your Loan Account

Thank you for choosing a Barclays Partner Finance loan. We’re committed to delivering excellent customer service, with every member of our team working together to give you the best experience possible.

You can service your loan account 24 hours a day by calling 0800 15 22 888* and following the automated instructions to:

  • make a payment
  • obtain a balance or settlement figure
  • obtain a statement of account
  • request a paid in full letter

You’ll need your 16-digit Barclays Partner Finance agreement number ready.

About your account

Updating your personal details

Making payments

  • When will my payments begin? Payments Begin

    Your payments will usually begin one month after your agreement start date – depending on the type of loan that you have agreed to. Details can be found on your credit agreement or in the welcome letter we send when your account is opened.

    Our text message service provides all customers with a first payment reminder five days before their payment is due.

    We request that all our customers pay us by direct debit.

  • Can I change my payment date? Payment date

    You can change your payment date by contacting our Customer Service Team on 0800 15 22 888*.

    Payment dates can only be changed once in a 12 month period. Your preferred payment date must be in the same calendar month.

  • Can I set-up, amend or reinstate a direct debit? Direct debit set up

  • Can I make additional payments? Additional payments

    You can make additional payments to your credit agreement in any of the following ways:

    Standing order

    You can set up a standing order to run alongside your direct debit.
    For customers in the UK:
    Account number: 70185604
    Sort code: 20-19-90
     
    For customers in the Republic of Ireland:
    S/C: 99-02-12
    Acc No: 42519201
    International Payments – EURO
    Account Name: Clydesdale Financial Services Limited
    IBAN: IE47BARC99021242519201
    Swift: BARCIE2D

    Please use your 16-digit Barclays Partner Finance agreement number as the reference of your payment to make sure your payment reaches your account.


    Debit card

    Additional payments can be made by debit card over the telephone 24 hours a day through our automated service. Please dial 0800 15 22 888* and follow the instructions. We do not accept credit cards.


    Cheque

    Additional payments can be made by cheque.  Please make cheques payable to ‘Barclays Partner Finance’, ensuring that you write your 16-digit Barclays Partner Finance agreement number on the reverse, before posting to: Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP

     

    Please note: debit card payments take one working day. Deposits into our account in a Barclays branch take two working days. Bank transfers (BACS payments and standing orders) take 3-5 working days and cheques 5-10 working days. Please allow enough time for your payment to reach us.

  • Can I have a payment holiday during my agreement? Payment holiday

    No, we do not offer repayment holidays.

  • How can I settle my account? Settle account

    Please telephone 0800 15 22 888* to request a settlement figure 24 hours a day through our automated service.

    You can settle your account in the following ways:

    Standing order

    You can set up a standing order to run alongside your direct debit.

    For customers in the UK:
    Account number: 70185604
    Sort code: 20-19-90

    For customers in the Republic of Ireland:
    S/C: 99-02-12
    Acc No: 42519201
    International Payments – EURO
    Account Name: Clydesdale Financial Services Limited
    IBAN: IE47BARC99021242519201
    Swift: BARCIE2D
     
    Please use your 16-digit Barclays Partner Finance agreement number as the reference of your payment to make sure your payment reaches your account.

    Debit card

    Additional payments can be made by debit card over the telephone 24 hours a day through our automated service. Please dial 0800 15 22 888* and follow the instructions. We do not accept credit cards.

    Cheque

    Additional payments can be made by cheque.  Please make cheques payable to ‘Barclays Partner Finance’, ensuring that you write your 16-digit Barclays Partner Finance agreement number on the reverse, before posting to: Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP

    Please note: debit card payments take one working day. Deposits into our account in a Barclays branch take two working days. Bank transfers (BACS payments and standing orders) take 3-5 working days and cheques 5-10 working days. Please allow enough time for your payment to reach us.

  • What will happen if I have settled my agreement and made an overpayment? Overpayment

    If you’ve made an overpayment, please contact our Customer Service Team on 0800 15 22 888*.

About motor loans

Your loan explained

Your loan explained

Find out about interest rates, APR and the fees associated with your loan

Need some help?

Call us

Call us today. Lines are open Monday - Friday 9am - 6pm Saturday 9am - 5pm

0800 15 22 888*

0044 123 668 1763**from overseas

*Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.
**International calls will be charged at a higher rate – please check with your telecoms provider.